1. Is there a contract to sign?
With Unique Uptown Media, you have two options.
• Month to Month
• 12-month contract, with a monthly bonus
2. Does Uptown Media offer 24/7 live answering?
Yes, our US-based call center operates 24 hours a day, seven days a week, and 365 days a year.
3. Can I advertise the local or toll-free number that Unique Uptown Media assigns me?
Yes, you will choose a local or toll-free number and can advertise the number, as your call will be directed to us.
4. How do Unique Uptown Media Operators know how to handle my calls?
When calls come into your assigned number, your script and operator instructions are displayed on the operator's screen in the easy-to-read software.
5. How does your all-inclusive billing work?
Our price plans have a base monthly fee and a certain number of included live operator minutes.
6. Is there an extra charge for patching?
No, Unique Uptown Media does not charge extra for phone patching. We do not nickel and dime our clients.
7. How long has Unique Uptown Media been in business?
Unique Uptown Media has been in business since 2017, although we have been in the industry since 1995.
8. Does Unique Uptown Media charge extra to answer my phones on holidays?
No, Unique Uptown Media does not charge extra for any holiday.
9. Will my phones always be answered by a live operator?
All calls are answered in the order that a live operator receives them if an operator is available. If not, an auto attendant will answer with options. You will have the option of holding or leaving a message.
10. What billing increments does Unique UpTown Media use?
All live answering services are billed in per-minute increments.
11. Once I sign up, how long does it take before my calls are answered live?
24 to 48 hours.
12. How much will I be charged if I go over my minutes?
The per-minute charge is based on $1.00 per minute.
13. Can I upgrade or downgrade my plan at any given time?
Yes, you can change your plan according to your needs at any time.
14. How can I get my messages?
You can have your messages sent to you by email, text, fax, and/or phone.
# Get the Answers You Need
Have questions about our services, pricing, or how we work? We’ve got you covered with clear, straightforward answers. Still have questions? Call Unique Uptown Media in Gurnee, IL, at 847-886-7067 for expert support!